Shipping policy

 

A shipping fee of $50.00 (1-6 animals) will be added to your purchase. Animals are shipped using UPS Next Day Air. Shipping days are M, T, or W as weather permits. We will take every precaution to make sure our animals arrive happy and healthy. Therefore, we will not ship animals in conditions that are not suitable for safe arrival (below 40 or above 94 degrees). We will hold animals as long as is necessary until the weather conditions permit safe shipping. Someone must be able to receive and sign for the animal on the specified arrival date or we will not ship.

In order to have a full shipping guarantee, you must be available to receive the package at the time of the delivery. If the package is left at your door we will not guarantee live arrival. If you accept the package at the time of delivery and there are health concerns with the animals, we require that you call or email us within 1 hour. We may request that the animal is shipped back to us before a refund is given. The buyer will pay shipping on replacement reptiles.

As of 2022, it is our preference to ship to a UPS Store or Customer Center for pick up. We will identify the closest options for you based upon your address and confirm your availability to do so. This reduces risk to the animals as they spend less time in delivery vehicles and there is less chance of a missed delivery. Some locations may charge a $5 pick up fee when you arrive to pick up your package.